-Once an order is assigned a tracking number, address is correct, and is marked
delivered there will be no refunds.
-Only replacements can be offered when shipments are mis-delivered or lost.
-If item appears to be defective please send me an email at selfmadesilver@gmail.com within 7 days from delivery.
-Shipping times may vary depending on carrier and holidays.
-Discount codes DO NOT apply to custom orders unless specified.
Questions & Answers
How can I place a custom order?
Please send me an email with your name, design, and colored stone preference. Once a design and price have been agreed upon I take payment.
How long will it take to get my custom order?
It depends on the product that's being made and the amount of orders I have at the time. A time frame will be discussed about when the order is placed.
What is the best way to contact you about my order?
Please email me with any questions or concerns you may have. I do not respond to direct messages on Instragram about online orders.
When will I receive my tracking number?
As soon as your package has shipped, an email will be sent to you along with a tracking number.
Why are there different turnaround times?
Some products are quicker to make and I can ship them out sooner. Others require more work or require additional material. Please consider that these products are entirely handmade and I do my best to get each and every order out as fast as I can.
Thank You So Much For Your Support!
Don't forget to take a picture and tag me! I love seeing you all show off your pieces <3
Choosing a selection results in a full page refresh.
